Can I see what goes to my customers, or say no?
Yes. Each month you get a text with a preview of the card before anything goes out. Reply YES to send it, SKIP to skip that month, or text what to change.
Can my logo be on the card?
Yes, if you'd like. Send it with your list and it goes on the back next to a signed note from you. No logo? We'll use your business name in a clean style. If you send one, your first preview also shows a version with your logo on the front. Reply A or B, and that becomes your standard.
How do I know it's working?
At the end of each month you get a simple results text: cards mailed, how many customers scanned your card, the quote requests that came straight to you, and the jobs you tell us came from the card. Every job you report earns you 5 bonus cards on your next mailing, at no cost. If any addresses on your list can't be mailed, we'll send you the list so you can update your records.
Can I choose or describe the photo?
Yes. Describe what you want in a sentence, like "a new high-efficiency furnace" or "a technician at work," and we'll find or create a photo that fits. Even better, send photos of your own work: real jobs make the strongest cards. You see every photo in your preview before anything mails.
What if I want changes, or the design just isn't right?
Text what you want changed. One round of changes each month is included, we fix our own mistakes at no charge, and nothing mails until you reply YES. If it isn't coming together, reply CALL and we'll call you, usually the same business day.
Do I have to learn any software?
No. You use your phone and email the way you already do. We handle the rest.
What happens to my customer list?
When you sign up, you confirm these are your own customers and you're allowed to contact them by mail. We use the list only to mail your reminders, never sell or share it, keep it secure, and delete it within 30 days if you leave.
What do you need in my customer list?
Name and mailing address for each customer, the date of their last service, and what you did if you have it. That's what lets each card say "It's been a year since your furnace tune-up." No date? That card still greets them by name.
What if I don't have a customer list?
Most owners have one without knowing it: your accounting software, invoicing tool or a spreadsheet can usually export one. No list at all? Tell us your service area and we can mail cards to homes nearby, addressed to "Current Resident."
How do customers reach me from the card?
Your phone number is on the front. A QR code on the card opens a short quote request that goes straight to your phone, your email or both, whichever you choose when you sign up. We test it with you before your first cards mail.
What if I want to skip a month, or I have an off-season?
Reply SKIP and nothing mails that month, and you aren't billed for it. Slow season? Reply PAUSE and we'll hold your cards and billing until you text RESUME. You only pay for months that mail. You can send an updated customer list any time. A week before each mailing we'll text and email you to ask for any new customers or quotes to add, and whether any customer mentioned your card or the code TRADEWISE.
What does it cost?
Your first 50 cards are $99. After that: Starter, 50 cards for $149 a month; Standard, 100 cards for $249; Plus, 200 cards for $449. Extra cards are $1.99 each. Printing and postage are included, you're only billed for months that mail, and you can stop anytime.
Can you follow up on quotes that didn't book?
Yes. Send us the names and addresses of customers you quoted, and we'll mail each one a personal follow-up card: a thank-you for having you out, a reminder of what they were looking at, and an offer to book, like a discount with the code TRADEWISE. We never print prices from your quote. It's great for newer companies that have more quotes than past customers. Those cards count toward your monthly plan.
Can I ask a question before signing up?
Yes. Text (216) 350-1630 and we'll text you back, usually within a business day.
